CloudRx Partners with Lamar Health to Decrease Staff Time by 97%
CloudRx, a leading nation-wide specialty pharmacy hub partnered withLamar Health to bring AI to pharmacy workflows.
Achieving Guaranteed Outcomes
- Higher capacity, less headcount
- Higher throughput, less errors
- Pharmacy carve outs? We handle unique routing
>98%
Accuracy of intake
>97%
Decrease in staff time
>30%
Decrease in time to fill
CloudRx: Experts in Specialty Medication Process
CloudRx’s staff are experts in fertility medications prior authorizations. From insurance carve outs, to complex routing - a few key team members were a wealth of knowledge that allowed high quality work to get done.
Why AI? Enter Lamar Health
CloudRx is scaling rapidly with new providers and life science partners at 8000 patients/month and growing. They needed a way to scale without compromising quality of their work or without needing to hire and train additional staff members. Partnering with Lamar Health, CloudRx slashed 20 min of FTE time on prior authorizations down to 30 seconds.
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Frequently Asked Questions
Operational challenges by the numbers:
What does Lamar Health do?
Lamar Health provides workflow software that orchestrates operations work for specialty pharmacies and infusion organizations. The platform sits on top of existing systems to reduce rework, delays, and manual effort while helping patients start treatment sooner.
Who is Lamar Health for?
Lamar Health is built for high-volume specialty pharmacies and infusion organizations that manage complex prior authorization workflows and need better visibility, speed, and control without adding headcount.
How is Lamar Health different from other AI workflow softwares or prior auth tools?
Lamar does not provide a point solution. We offer a way to scale the work of your best employee on your highest impact operations. Customers typically request three standard use cases and at least one custom workflow.
Does Lamar Health offer a solution for both Pharmacy and Medical Benefit?
Yes. Lamar Health is able to offer automation for both Pharmacy and Medical Benefit Prior Authorizations.
Does Lamar Health replace our EHR or pharmacy systems?
No. Lamar Health does not replace EHRs, pharmacy management systems, or payer portals. It sits on top of those systems and coordinates work across them.
How does Lamar Health improve the prior authorization process?
Lamar Health improves the prior authorization process by surfacing payer requirements early, identifying missing information before submission, and coordinating tasks across systems so issues are resolved proactively.
Can Lamar Health reduce prior authorization delays?
Yes. By preventing missing documentation, reducing rework, and improving workflow visibility, Lamar Health helps reduce delays that commonly push out patient start dates.
How does Lamar Health reduce denials and resubmissions?
Lamar Health flags missing or incorrect information before submission and highlights payer requirements early, which helps prevent avoidable denials and the need for resubmissions.
Their proprietary process and models leverages a combination of 3 different AI models and several different datasets to improve prior auth approval rates.
Their proprietary process and models leverages a combination of 3 different AI models and several different datasets to improve prior auth approval rates.
How does Lamar Health improve visibility for leaders?
Lamar Health provides real-time visibility into operations, allowing leaders to see what work is in progress, where it’s stuck, and why, without relying on spreadsheets or manual reporting.
Does Lamar Health help reduce staff burnout?
Yes. Lamar Health reduces repetitive data entry, system switching, and rework, allowing teams to focus on higher-value tasks and operate more sustainably at scale.
What results do customers see with Lamar Health?
In documented customer results, teams have achieved up to a 97 percent reduction in staff time per prior authorization, up to 98 percent intake accuracy, and faster patient access to treatment without adding staff.
How long does it take to implement Lamar Health?
Implementation timelines vary based on workflow complexity, but Lamar Health is designed to fit into existing systems and processes, which reduces change management and accelerates time to value.
Does Lamar Health integrate with CoverMyMeds?
Yes. Lamar Health works alongside CoverMyMeds by coordinating PA work across it and other systems, rather than treating submission as the entire workflow.
Can Lamar Health support different workflows across teams or locations?
Yes. Lamar Health supports configurable workflows and business logic so teams can operate differently where needed while maintaining visibility and control.
Is Lamar Health only for prior authorizations?
Prior authorization is Lamar Health’s flagship capability, but the platform is designed to support broader intake and access workflows tied to patient initiation and reimbursement.
How does Lamar Health help protect revenue?
By reducing delays, preventing avoidable denials, and accelerating patient starts, Lamar Health helps prevent revenue loss caused by stalled or abandoned prior authorizations.
Does Lamar Health require major process changes?
No. Lamar Health adapts to how teams already work, which minimizes disruption and reduces the training and change management typically required by new software.
How is Lamar Health priced?
Lamar Health pricing is customized based on factors such as volume, workflow complexity, and automation needs. During an initial conversation, the team explains what drives pricing up or down.
Is Lamar Health HIPAA compliant?
Yes. Lamar Health is built to meet healthcare security and compliance requirements, including HIPAA, to safely handle patient and payer data.
Can Lamar Health scale as volume increases?
Yes. Lamar Health is designed for high-volume operations and supports growth without requiring proportional increases in staff.
What is the next step to see if Lamar Health is a fit?
The next step is to schedule time with the Lamar Health team to discuss your current workflows and see a demo showing how the platform fits into your existing systems.
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Schedule a personalized demo to discover how we can support your organization’s healthcare needs.
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