Frequently asked questions.

Lamar Health is built for high-volume specialty pharmacies and infusion organizations that manage complex prior authorization workflows and need better visibility, speed, and control without adding headcount.

Lamar does not provide a point solution. We offer a way to scale the work of your best employee on your highest impact operations. Customers typically request three standard use cases and at least one custom workflow.

Yes. Lamar Health is able to offer automation for both Pharmacy and Medical Benefit Prior Authorizations.

No. Lamar Health does not replace EHRs, pharmacy management systems, or payer portals. It sits on top of those systems and coordinates work across them.

Lamar Health improves the prior authorization process by surfacing payer requirements early, identifying missing information before submission, and coordinating tasks across systems so issues are resolved proactively.

Yes. By preventing missing documentation, reducing rework, and improving workflow visibility, Lamar Health helps reduce delays that commonly push out patient start dates.

Lamar Health flags missing or incorrect information before submission and highlights payer requirements early, which helps prevent avoidable denials and the need for resubmissions. Their proprietary process and models leverages a combination of 3 different AI models and several different datasets to improve prior auth approval rates.

Lamar Health provides real-time visibility into operations, allowing leaders to see what work is in progress, where it’s stuck, and why, without relying on spreadsheets or manual reporting.

Yes. Lamar Health reduces repetitive data entry, system switching, and rework, allowing teams to focus on higher-value tasks and operate more sustainably at scale.

In documented customer results, teams have achieved up to a 97 percent reduction in staff time per prior authorization, up to 98 percent intake accuracy, and faster patient access to treatment without adding staff.

Implementation timelines vary based on workflow complexity, but Lamar Health is designed to fit into existing systems and processes, which reduces change management and accelerates time to value.

Yes. Lamar Health works alongside CoverMyMeds by coordinating PA work across it and other systems, rather than treating submission as the entire workflow.

Yes. Lamar Health supports configurable workflows and business logic so teams can operate differently where needed while maintaining visibility and control.

Prior authorization is Lamar Health’s flagship capability, but the platform is designed to support broader intake and access workflows tied to patient initiation and reimbursement.

By reducing delays, preventing avoidable denials, and accelerating patient starts, Lamar Health helps prevent revenue loss caused by stalled or abandoned prior authorizations.

No. Lamar Health adapts to how teams already work, which minimizes disruption and reduces the training and change management typically required by new software.

Lamar Health pricing is customized based on factors such as volume, workflow complexity, and automation needs. During an initial conversation, the team explains what drives pricing up or down.

Yes. Lamar Health is built to meet healthcare security and compliance requirements, including HIPAA, to safely handle patient and payer data.

Yes. Lamar Health is designed for high-volume operations and supports growth without requiring proportional increases in staff.

The next step is to schedule time with the Lamar Health team to discuss your current workflows and see a demo showing how the platform fits into your existing systems.